When I reminded her of that, she flippantly said, "Have a bad day then." Was she not listening to anything that I previously said? That interaction added insult to injury. The thoughtlessness of her "Have a good day" when I'm calling to report that my engine has been ruined made me very upset. I was transferred to ****.I understand that people mentally switch to "autopilot" when they're on the phone, but I was not pleased at all with how she ended that call. The engine is ruined and will need to be replaced.I called Take 5 customer service on 8/20/23, ticket ******. I paid another $249.25 to tow my car to the dealership on 8/20/23. My car started making noises and smoking, so I pulled over. On 8/19/23 the plug fell out completely on Route 58 in *******, **. I work from home, so this may have happened sooner, but the car doesn't usually go as far as the grocery store or gym. It took some time, but first, there were leaks. If necessary, I am prepared to escalate this complaint to relevant consumer protection agencies and regulatory authorities in accordance with the consumer rights and protection laws of *********.Ĭomplaint against Take 5 Oil Date of original transaction: 4/27/23 Amount paid: ******, receipt ***** Nature of dispute: ******* plug was not put back correctly after my oil change. This may include a refund of the excess charges or an adjustment of the bill to align with the initial price quotes provided to me.Ĥ)I would appreciate your urgent attention to this matter. Consequently, I felt compelled to pay the revised amount of $227.56 under duress, without providing my signature or explicit consent.ģ)I kindly request that you investigate this matter thoroughly and provide a prompt and satisfactory resolution. However, I was informed that this was not possible due to the engine oil having been drained during the initial stages of the service. I firmly believe that customers should be informed of any changes in service charges before the work begins, and they should not be forced into a situation where they have no choice but to comply with unexpected price increases.Ģ)At that point, I expressed my objection to the unexpected price hike and informed your staff that I wished to discontinue the services.
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